medikit FAQs

medikit is an all-in-one operations platform that has been specially developed for the requirements of the healthcare and social care sector. By connecting the entire team on a central platform, medikit not only improves task management, but also internal workflows and communication. Various work areas such as shift handovers, knowledge building, idea management and employee administration are digitalized and transparently displayed. 

For optimal use of medikit on a smartphone or tablet, we recommend installing the free medikit app. You can find it in the Google Playstore for Android devices and in the App Store for iOS devices. 

To use medikit on a computer, no installation or technical setup is required, as medikit can be easily accessed via the web browser. 

Our utmost concern is optimal data protection, including availability, confidentiality, data security, and privacy. We rely solely on partners who are ISO 27001 certified, adhere to the legal requirements of data protection, and have their data centers within the European Union.

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We operate servers with various functions in Germany and Austria. In addition to the security and reliability of the sites and operators, connectivity to various carriers and internet providers is a key consideration when selecting the location. 

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For industries outside of healthcare & social care, our solution teamkit can be optimally utilized in day-to-day work. teamkit streamlines and digitizes collaboration for businesses of all sizes. Collaborate with your team in the way you prefer whether via PC, tablet or smartphone – teamkit’s communication & collaboration features make it possible. 

medikit is the ideal digital platform for organizations of all sizes and categories. Our customers include businesses with fewer than 5 users as well as those with over 250 users. The flexible configuration options ensure all demands can be met on an individual basis. 

medikit is a leading all-in-one solution that offers all the tools needed for seamless workflows on a single platform. Unlike other providers that often cover only specific areas, medikit ensures that all operational processes can be managed through this single platform. 

Advantages of medikit:

• All-in-one solution: All required functionalities on a single platform and in compliance with GDPR. 
• Industry leader: In use in clinics, practices and medical organizations worldwide.
• Excellent user-friendliness: Intuitive interface and adjustable to the specific demands of businesses of all sizes.
• Central information and communication hub: Seamless integration with third-party systems for streamlined operations.  
• Fast implementation: Minimal setup time and thorough support from industry experts.
• Free trial: 30-day trial period with full support and personalized onboarding.

During the 30-day free trial period, your team gets access to your customized medikit, online training for administrators and regular users and a written report on usage to date.  

You can use your medikit without restrictions during this period and run your processes directly through it. If you have any questions, your medikit Onboarding Manager will be happy to assist. 

Our demo version is solely used by the medikit team for demonstration purposes. Unfortunately, we are unable to provide access to it. 

Since a custom medikit is set up for the trial period, all testing and exploration can be conducted directly within this network. A sandbox would therefore be unnecessary. 

The prices for medikit vary depending on the selected package and consist of a one-time setup fee, as well as a monthly license fee. 

For the configuration of medikit, we charge a one-time setup fee. This fee varies based on the selected package and the number of employees. 

Unless otherwise agreed, invoices are generally paid by direct debit quarterly in advance.

An upgrade to your chosen package is possible at any time. A downgrade can be requested up to 10 business days before the end of the contract term. 

In both cases, please contact our support team to discuss your options.   

Unless otherwise agreed, the contract is concluded for a duration of 12 months. It will automatically renew for another 12-month period unless terminated in writing 10 business days before the contract expiration. 

We’re sorry to hear that medikit is no longer the right fit for your business. Please notify our support team in writing to initiate the cancellation process. 

We will archive your data for 90 days in accordance with data protection laws, and it can be retrieved during this period if necessary. If desired, we can extend this period upon request.  

You can export entries from the Task, Repairs, and Complaints tool directly from your medikit as an Excel file, and Calendar entries as a PDF file.   

With the medikit Standard and medikit Pro Package, the export functions are already activated for you. If these are not visible in your medikit, please contact our support team.   

Find below instructions on how to proceed for each tool: 

Export Calendar entries as PDF file

1. Go to the Calendar tool 
2. Click on the printer icon in the Calendar tool 
3. Select the preferred time frame 
4. Check the box next to “List of appointments”  
5. Select “List” as the format for the list of appointments  
6. Check all boxes under “Select contents of list items”
7. Click on “Create” to generate the PDF 

Export Tasks, Repairs & Complaints as Excel 

1. Go to the desired tool (Tasks, Repairs, Complaints) 
2. Now click on “Export Tasks/Repairs/Complaints” 
3. Select the fields you wish to include in your export  
4. Define the time frame 
5. Click on “Export” to create the Excel file

Export Messages, News, Handbook & Ideas  

To export messages, news, handbook & ideas, please contact our support team. They can do the export for you. 

The contract can be terminated annually with a notice period of 10 business days at the end of each contract year. 

The medikit Collaboration implementation process looks like this:  

1. Signing of the agreement 
2. Collection of the master data (incl. employee and location list) of the business 
3. Online training for administrators 
4. Online training for general users 
5. Start of the 30-day free trial 
6. Feedback on usage 
7. After the 30 days: Can we take you on as a regular customer? Yes! 

Once accepted, you can continue using medikit Collaboration without any interruptions. In case of any queries, our support team is at your disposal. 

The medikit Housekeeping implementation process looks like this:  

1. Signing of the agreement
2. Recording of all technical details & workflows in Housekeeping 
3. Setting up the interface between medikit and the PMS 
4. Certification date for interface fine-tuning
5. Training of the Housekeeping Manager
6. Training of the cleaning staff
7. Start of the 30-day free trial 
8. Feedback on usage 
9. After the 30 days: Can we take you on as a regular customer? Yes! 

Once accepted, you can continue using medikit Housekeeping without any interruptions. In case of any queries, our support team is at your disposal.  

Together we will determine an onboarding schedule that is customized to your needs. As a rule, the training sessions take place approx. 2-3 weeks after the decision on the medikit trial phase. Your team will then be given direct access and can start using medikit. 

The duration depends on whether content (documentation, work instructions, manuals, etc.) has already been written down in other formats. These can easily be copied and pasted into medikit with just a few clicks. 

Setting up the handbook in medikit provides an ideal opportunity to review the content for accuracy and relevance.

Overall, the handbook is a dynamic document that is continually updated and expanded and therefore never fully finished. 

In general, all our trainings are held online, as this provides us with the utmost flexibility when scheduling appointments. However, if on-site training is desired, we can certainly prepare a proposal for that. 

medikit is currently available in 32 languages. Every user has the option of customizing the system language for their own account.  

The integrated Google Translate function enables all users to translate written content into the selected system language with a single click. 

Yes, as medikit is a cloud-based solution, the platform can be accessed from anywhere with an internet connection. 

medikit can be used with all devices via the web browser.  

We suggest using the free medikit app for tablets or smartphones. The app is accessible for all recent iOS and Android versions via the App Store or Google Playstore and can be installed swiftly and effortlessly on the device.  

No, it is not necessary for every employee to have their own work phone. People who work on a computer every day can access medikit directly via the web browser at their workplace.  

For departments that do not have regular access to computers (e.g. carers, kitchen…), workstations with computers or tablets/smartphones can be made available for the respective team.  

However, we suggest that especially employees who move around the building a lot (e.g. Facility Management…) should be provided with smartphones or tablets for their daily work. 

Regardless of the equipment offered by the employer, every user has the option of installing the medikit app on their personal smartphone or tablet. 

Numerous setting options (IP lock & Device manager) make it easy to separate between professional and private use. 

Yes, every employee receives their own login credentials. To ensure seamless communication, it’s important that every employee regularly logs in with their personal account. Shared accounts make it hard to ensure that all team members get the necessary information and to identify who made comments or completed tasks. 

No, medikit is a cloud-based system and can only be accessed online. 

This depends on the selected package:  

With the “medikit Collaboration Standard” and “medikit Collaboration Pro” packages, the system color and logo can be customized.   

However, customization is not possible with the “medikit Collaboration Basic” package. 

Unfortunately, we cannot provide an accurate time estimate, as the time commitment depends on the specific department and your position within the business. 

We generally recommend checking the notifications several times a day for a few minutes to remain informed during the shift.  

Yes, administrators can modify the editing and access rights at any time. 

Yes, the following tools can be used to track who has read the entry and when: Messages, News, Ideas and Handbook. Within the read confirmation, there is also the option of reminding users who have not yet read the entry.

Our support team is available from Monday to Friday from 9:00 to 17:00 (CET) on workdays. 

Inquiries can be made either directly via medikit, by e-mail to support@hotelkit.net or by telephone +43 662 23 8080. 

In medikit you will find the “SUPPORT” button on the right-hand side of the screen. This can be used to quickly and easily send inquiries to our support team. The advantage of using the SUPPORT button is that important technical details are automatically included in your inquiry. This allows the support team to deal with your inquiry quickly and efficiently. 

No, the medikit chat can only be used to contact your own team. To contact the support team, we recommend using the “SUPPORT” button on the right-hand side of the screen in medikit. 

To reset your password, go to the login page and click on the button “Forgot password?”. This will reset the password for your account. The new password will be sent automatically to the e-mail address in your medikit profile. If you have not entered an e-mail address in your profile, the password will be sent to the medikit Admin. Alternatively, the MainAdmin (and, depending on the settings, all other admins) can reset the password in the admin area. 

medikit is an employee software that supports the team with internal communication and all tasks. It is used to handle internal company processes. 

A PMS is a reservation system and focuses on planning room occupancy. 

With medikit Housekeeping, all reservation-relevant information is imported into medikit, allowing the reservation and room statuses to be displayed in real time. Thanks to this integration with the PMS, the daily cleaning schedule and personal cleaning list can be processed directly in medikit and there is no need to switch between the system or paper lists. 

We are continuously adding new integrations with PMS providers to our portfolio. A current overview of all integrations can be found here.

Once the offer has been signed, the interface is activated by us and the PMS provider. As soon as the integration is active, we configure all settings together with the Housekeeping Manager. 

A current overview of all available integrations can be found here.

Depending on the integration, there may be associated costs. For all integrations (except PMS integrations), we charge a maximum of €199,-. 

Additional fees may be charged by the integration partner, but we are unable to provide any information on this. 

A browser is an application on your computer or smartphone that allows you to view and search websites on the internet. 

A cloud is a huge virtual storage space on the internet, where you can store files and access them from anywhere provided you have an internet connection. 

Software is a program that provides your computer, tablet, or phone with instructions on what tasks to carry out.